Privacy Policy

1. Introduction and Consent

CVResume.in is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding data collection, use, and protection.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

Contact: For privacy questions, email us at customerservice@cvresume.in

2. Information We Collect

2.1 Information You Provide

When you use CVResume.in, you voluntarily provide:

• Resume/CV Content: Personal details, work experience, education, skills, achievements (automatically deleted within 6 days)
• Account Information: Name, email address (if you create an account)
• Payment Information: Processed by third-party payment gateways (Razorpay, PhonePe, Paytm) - we do not store card details
• Contact Information: When you email us for support

2.2 Information Automatically Collected

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on the Service
• Location Data: Approximate geographic location based on IP address
• Cookies: For session management and analytics (see Section 8)

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and payment status from Razorpay, PhonePe, Paytm
• Analytics Providers: Usage statistics (if analytics tools are implemented)

3. How We Use Your Information

3.1 Providing Our Service

• Creating and storing your resume/cover letter (for up to 6 days)
• Processing payments through payment gateways
• Managing your account (if created)
• Providing customer support
• Enabling downloads within the 24-hour access period

3.2 Service Improvement

• Analyzing usage patterns to improve our Service
• Developing new features and templates
• Identifying and fixing technical issues

3.3 Communications

• Sending payment confirmations and receipts
• Providing customer support responses
• Sending important service updates (only when necessary)

We do NOT send marketing emails or promotional communications.

3.4 Legal Compliance

• Complying with legal obligations
• Protecting against fraud and unauthorized access
• Enforcing our Terms and Conditions

4. How We Share Your Information

We do NOT sell your personal information to third parties.

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Razorpay, PhonePe, Paytm (for payment processing only)
• Cloud Hosting: For secure data storage during the 6-day period
• Email Service: For sending transactional emails

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or law enforcement
• Protection of our legal rights and interests
• Prevention of fraud or illegal activities

4.3 Business Transfers

If CVResume is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.4 Aggregated Data

We may share aggregated, anonymized information that cannot identify you for research or analytics purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data encrypted in transit using SSL/TLS protocols
• Secure Storage: Data stored on secure servers with access controls
• Payment Security: Payment information handled by PCI-DSS compliant processors
• Access Controls: Strict access controls and authentication mechanisms
• Automatic Deletion: Resume data automatically deleted within 6 days

6. Data Retention and Deletion

6.1 Resume and Cover Letter Data

Automatic Deletion Policy:

• All resume and cover letter content is automatically deleted within 6 days of creation
• We do NOT backup this data
• We do NOT permanently store your resume content
• This deletion is automatic and permanent

6.2 Download Access

• Download access expires after 24 hours from payment
• After expiration, files cannot be re-downloaded
• Download links become inactive after the access period

6.3 Account Information

If you create an account:

• Account information (email, name) is retained until you delete your account
• You can request account deletion at any time
• Upon account deletion, all associated data is removed within 30 days

6.4 Transaction Records

Payment transaction records may be retained for:

• Legal compliance and tax purposes
• Fraud prevention
• Customer support

These records contain only transaction details, not resume content.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your account information (if you have an account)
• Update or correct your personal information
• Request information about data we hold about you

Contact us at customerservice@cvresume.in for assistance.

7.2 Data Deletion

You can request deletion of your account and personal information:

• Resume/CV content is automatically deleted within 6 days
• Account information can be deleted on request
• Some information may be retained for legal purposes

7.3 Download Your Data

You can download your resume during the 24-hour access period (up to 10 times). After this period, data is automatically deleted and cannot be recovered.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (login, session management)
• Analytics Cookies: Help us understand how you use our Service
• Functionality Cookies: Remember your preferences and settings

We do NOT use advertising or tracking cookies for marketing purposes.

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Children's Privacy

Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at customerservice@cvresume.in. We will delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed on servers located in India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Services

11.1 Payment Processors

We use the following payment processors:

• Razorpay: For secure payment processing
• PhonePe: For digital wallet payments
• Paytm: For digital wallet and UPI payments

These services have their own privacy policies. We do not control and are not responsible for their practices.

11.2 Third-Party Links

Our Service may contain links to third-party websites. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have an account)
• Displaying a prominent notice on our Service

The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.

13. Your Rights Under Indian Law

Under the Information Technology Act, 2000 and related regulations, you have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to withdraw consent for processing
• Right to file a complaint with relevant authorities

To exercise these rights, please contact us at customerservice@cvresume.in

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: