⚠️ Important: All Sales Are Final
Last Updated: November 6, 2025
As per the terms and conditions of our payment gateway providers (Razorpay, PhonePe, and Paytm), all purchases made on roshandigitalcv.site are final and non-refundable.
1. Overview
roshandigitalcv.site operates on a one-time payment model with no refunds policy. This policy applies to all template purchases including:
- Minimal templates (₹4.99)
- Classic templates (₹9.99)
- Modern templates (₹14.99)
- Creative templates (₹19.99)
This policy is in accordance with the terms and conditions of our payment gateway providers and is required for payment processing verification.
2. No Refund Policy
2.1 All Sales Are Final
🚫 No Refunds, No Exceptions
We do not offer refunds, exchanges, credits, or chargebacks for any purchases made on roshandigitalcv.site. This includes:
- Change of mind after purchase
- Dissatisfaction with template design
- Technical difficulties after successful download
- Unused download access
- Expired 24-hour download window
- Accidental purchases
- Duplicate purchases
2.2 Why No Refunds?
Our no-refund policy is mandated by our payment gateway providers for the following reasons:
- Payment Gateway Terms: Razorpay, PhonePe, and Paytm require this policy for verification and fraud prevention
- Digital Product Nature: Templates are digital products delivered instantly
- Immediate Access: You receive full access to your purchase immediately after payment
- Data Privacy: Your resume content is created and can be downloaded immediately
3. What You Get With Your Purchase
✓ Instant Access
Immediate access to your chosen template right after payment confirmation.
✓ 24-Hour Window
Download your resume up to 10 times within 24 hours of purchase.
✓ Multiple Downloads
Make changes and re-download up to 10 times during your access period.
✓ Privacy Protection
Your data is automatically deleted within 6 days for your privacy.
4. Before You Purchase
✓ Important: Review Before Buying
Please carefully review the following before making a purchase:
- Template Preview: Review template designs before selecting
- Template Type: Ensure you've selected the right template (Minimal, Classic, Modern, or Creative)
- Content Review: Double-check all your resume content for accuracy
- Pricing: Verify the correct price (₹4.99, ₹9.99, ₹14.99, or ₹19.99)
- 24-Hour Access: Understand you have only 24 hours for downloads
- Download Limit: Maximum 10 downloads within the 24-hour period
- No Refunds: Acknowledge that all sales are final
4.1 Template Selection
Choose your template carefully:
| Template | Price | Best For |
|---|---|---|
| Minimal | ₹4.99 | Traditional industries, entry-level |
| Classic | ₹9.99 | General professional use |
| Modern | ₹14.99 | Tech, contemporary companies |
| Creative | ₹19.99 | Design, marketing, creative fields |
Remember: Template selection is final and cannot be changed after purchase.
5. Download Access Terms
5.1 24-Hour Access Period
⏰ Download Window Details
- Start Time: Immediately upon payment confirmation
- Duration: Exactly 24 hours from payment time
- Downloads Allowed: Maximum 10 times
- Expiration: Access ends after 24 hours or 10 downloads (whichever comes first)
- No Extensions: The 24-hour window cannot be extended or reset
5.2 After Access Expires
Once your 24-hour access period expires:
- You will no longer be able to download your resume
- Download links will become inactive
- Your resume data will be automatically deleted within 6 days
- To get the resume again, you must create and purchase a new copy
- No refunds or extensions will be provided for expired access
6. Payment Gateway Terms
6.1 Accepted Payment Methods
We process payments through the following verified payment gateways:
Razorpay
Credit/Debit Cards, UPI, Net Banking, Wallets
PhonePe
UPI, Wallets, Cards
Paytm
Wallets, UPI, Cards, Net Banking
6.2 Payment Gateway Policies
All transactions are subject to the terms and conditions of our payment gateway providers:
- Payment processing is secure and encrypted
- Transaction confirmations are sent via email
- Failed payments do not grant access to templates
- Payment disputes must be handled according to gateway policies
- All payment gateways' terms mandate our no-refund policy
7. Technical Issues
7.1 Payment Issues
If you experience payment issues:
💳 Payment Problems
- Payment Failed: Check with your bank or payment provider
- Payment Deducted But No Access: Contact us immediately with transaction ID
- Double Charge: Report to us with both transaction IDs
- Payment Pending: Wait for gateway confirmation (usually 5-10 minutes)
Contact: customerservice@roshandigitalcv.site with your transaction details
7.2 Download Issues
If you face download problems:
- Download Not Starting: Check your internet connection and browser
- Corrupted File: Try downloading again (within your 10-download limit)
- Access Expired: No refunds for expired access - purchase again if needed
- Link Not Working: Contact support immediately if within 24-hour period
7.3 Support Response
For genuine technical issues preventing download access:
- Contact us at customerservice@roshandigitalcv.site
- Include your transaction ID and error details
- We will investigate and assist within 24 hours
- Resolution may include technical support, not refunds
8. Disputed Charges and Chargebacks
⚠️ Chargeback Policy
Important: Initiating a chargeback or payment dispute may result in:
- Immediate termination of service access
- Suspension of your account
- Legal action for fraudulent chargebacks
- Ban from future purchases
If you have concerns about a charge, please contact us first at customerservice@roshandigitalcv.site before initiating a chargeback.
9. Exceptions and Special Cases
9.1 No Exceptions Policy
We do not make exceptions to our no-refund policy for:
- Personal reasons or change of mind
- Dissatisfaction with chosen template
- Forgotten downloads within access period
- Failure to use all 10 downloads
- Accidental purchases
- User errors or mistakes
9.2 Service Issues
In case of genuine service failures on our end:
- Complete website downtime preventing access
- Payment received but system failure preventing template access
- Technical errors causing download failures within access period
Note: Even in these cases, we will work to resolve the technical issue rather than process refunds. Contact us immediately if you experience such issues.
10. Frequently Asked Questions
Q: Can I get a refund if I don't like the template?
A: No. All sales are final. Please preview templates carefully before purchase.
Q: I accidentally bought the wrong template. Can I exchange it?
A: No. Template selection is final. We do not offer exchanges or refunds.
Q: My 24-hour access expired. Can I get a refund or extension?
A: No. The 24-hour access period is clearly stated before purchase and cannot be extended or refunded.
Q: I only used 5 downloads out of 10. Can I get a partial refund?
A: No. We do not offer refunds based on usage. The purchase includes up to 10 downloads.
Q: The payment was deducted but I didn't get access. What should I do?
A: Contact us immediately at customerservice@roshandigitalcv.site with your transaction ID. We will investigate and resolve the technical issue.
Q: Why don't you offer refunds like other services?
A: Our no-refund policy is mandated by our payment gateway providers (Razorpay, PhonePe, Paytm) for verification and compliance purposes. This is a requirement for processing payments through these platforms.
11. Contact Information
For questions about this policy or assistance with purchases:
Address
T446/10, Dhaiya Property
Baljit Nagar, West Delhi
Delhi, India
12. Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting. We will notify users of material changes via email or through the Service.
Continued use of our Service after policy changes constitutes acceptance of the updated terms.
⚠️ Final Reminder
ALL SALES ARE FINAL. By making a purchase on roshandigitalcv.site, you acknowledge that you have read and understood this policy, and you agree that all purchases are non-refundable in accordance with our payment gateway terms.
This policy is mandated by Razorpay, PhonePe, and Paytm for payment processing verification and cannot be modified.
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